Volcom Stone Family Loyalty programme - Terms and conditions of use

With a view to offering an enriched shopping experience, the Volcom brand, a simplified company with share capital of € 27 376 388, whose registered office is located at 1, allée Belharra in Anglet (64600), France, registered in the Bayonne Trade and Companies Register under number 488 298 621 ("Volcom SAS"), offers its customers a loyalty programme, the terms of which are set out below.

As the use and benefits of the Programme are subject to and governed by these General Terms and Conditions of Use ("GTCU"), Volcom advises you to read them carefully.

At any time and without prior notice, Volcom reserves the right, at its sole and absolute discretion, to amend or update these GTCU, even if the changes may affect the value of Points (as defined below) already accumulated. The updated version of the GTCU will be available at the bottom of the Volcom website under the "Loyalty Terms & Conditions" tab and via the following link: https://www.volcom.eu/pages/loyalty-terms-conditions.

It is therefore your responsibility to take note of these changes, which will apply to any subsequent use of the Programme. Use of your Volcom account after each update of the GTCU will constitute acceptance of these changes.

These GTCU are effective on 30/04/2024.

1. Purpose of the Programme

The Volcom Stone Family loyalty programme ("Programme") applies only to items sold on the www.volcom.eu website, accessible in the EU in the countries where Volcom items are delivered, ("Eligible Items") or to the performance of an activity defined by Volcom, such as following Volcom on social networks ("Eligible Activity").

2. Conditions of eligibility for the Programme

To enjoy the benefits of the Programme, you must either have an active Volcom account on www.volcom.eu or go to www.volcom.eu to create and activate a Volcom account ("Membership") before purchasing Eligible Items or performing an Eligible Activity.

Membership is open to any person aged at least fifteen (15) who resides in Europe in one of the countries where Volcom items are delivered.

The Programme is for the personal use of individuals only and is limited to one (1) account per person. Volcom employees, pro-forma customers and individuals using unpublished corporate discounts are not eligible to participate in the Programme.

3. Joining the Programme

Membership of the Programme is free.
It is conditional on acceptance of these GTCU, the privacy policy and which are accessible after adhering to the Programme.

To do this, you need to create an account by:

• indicating your full name;
• confirming that you are at least 15 years old;
• indicating your e-mail address; and
• creating your password.

You can subscribe to the Volcom newsletter to keep up to date with all our offers, news and new products.

4. How the Programme works

4.1. Points accumulation

The purchase of an eligible item and/or the completion of an eligible activity will enable you to accumulate Programme points ("Points") which will give you access to the loyalty benefits set out below.

The number of Points you can earn is determined by Volcom and depends on the price of the eligible Item(s) after applying any discounts to your purchase on www.volcom.eu, excluding taxes, shipping and handling.

Promotional announcements will indicate the number of Points you can earn by completing an eligible Activity.

Volcom reserves the right to make the final decision as to whether a purchase or the completion of an eligible Activity gives entitlement to Points.

I membri del Programma guadagnano un (1) Punto per ogni €1,00 euro spesi in Prodotti qualificati acquistati su www.volcom.eu.

To earn Points, you must be connected to your Volcom account when you purchase eligible Items on the www.volcom.eu website and/or when you carry out an eligible Activity.

Volcom will credit Points earned to your account within thirty (30) days of the purchase of an eligible Item or the completion of an eligible Activity. Points can only be used once they have been credited to your account.

Points will be deducted from purchases of an eligible Item if it is returned, refunded, credit adjusted, or made by or for a business.

Points will not be awarded for purchases made before the Programme was launched or before you joined the Programme.

• No Points will be earned on eligible Item(s) purchased with Points.
• No Points will be awarded for eligible Items purchased by Volcom employees, pro-forma customers and customers using unpublished promotions.
• The purchase of a Volcom gift card does not give entitlement to any Points.
• No Points will be awarded on eligible Items purchased with a Volcom gift card as the only method of payment.

Points accumulated from the purchase of one or more Eligible Items that you return for a refund will be deducted from your overall Points balance.

Taxes, shipping, and handling charges and any charges other than the purchase price of the eligible item are not included in the calculation of Points. Shipping and handling charges apply to all items, including those purchased with Points.

4.2 Registered nature of Points

Points are nominative and non-transferable. They may not be combined with Points from other members of the Programme, nor may they be transferred by any means whatsoever to any other person, including as part of the estate of a deceased member. Points accumulated do not constitute the property of the member.

4.3. Terms of use and validity of Points

Points can be:

• redeemed for a one-time discount code ("Reward") on future purchases of Volcom products at www.volcom.eu, or
• used to purchase certain Volcom items or experiences offered from time to time by Volcom in exchange for Points.

Points have no monetary value and cannot be converted or exchanged, directly or indirectly, for money.

To redeem Points for a Reward, your Membership must be active. When redeeming Points, they will be deducted from your account immediately after an order has been validated on www.volcom.eu or when you redeem Points for a Reward to be used in a Volcom shop.

For purchases made on www.volcom.eu, the Points available may give entitlement to a Reward during the checkout process.

In any case, you must be logged in to your Volcom customer account to apply your available Points to your current order.

Points must be exchanged in increments of:

• 200 Points for a Reward equivalent to 10 EUR;
• 400 Points for a Reward equivalent to 20 EUR;
• 600 Points for a Reward equivalent to 30 EUR;
• 800 Points for a Reward equivalent to 40 EUR; or
• 1000 Points for a Reward equivalent to 50 EUR.

Only one (1) Reward may be awarded per purchase. Rewards cannot be combined with other vouchers or promotional codes (€60 minimum purchase to use loyalty vouchers).

Points expire twelve (12) months from the date of your last purchase of a qualifying item, your last qualifying activity or your last redemption of Points. Each time you purchase a Qualifying Item, perform a Qualifying Activity or redeem Points, the expiry date of any unused Points will be extended by a further twelve (12) months.

4.4. Return of eligible Items

Returns of eligible Items purchased with a Reward or in combination with another payment method must comply with the following terms and conditions: 

• Returns must be sent to the original point of purchase.
• When the entire order is returned, the order will be reimbursed using the original method of payment. Points exchanged for a Reward will be credited back to the member's account within thirty (30) days of the return date.
• A partial return of a purchase involving several items will be reimbursed according to the original method of payment, but the Reward will still be used, and no Points will be credited back to the member's account.
• Items may be returned within thirty (30) days of purchase and are free of charge for members of this Programme (BASIC, PLUS and VIP). To benefit from free returns, it is sufficient to have BASIC status at the time of your online order.

4.5. Benefits granted depending on Status

To the extent permitted by law and depending on your BASIC, PLUS or VIP loyalty status ("Status"), Volcom reserves the right to offer you Rewards and promotional offers based on your purchases, geographical location or information provided by you.
Your eligibility to obtain Statuses under the Programme is based on your cumulative purchases of Eligible Items made on the www.volcom.eu website over a twelve (12) month period, as defined below.

Your eligibility to move up in the Programme will be regularly updated and is calculated as follows:

Net purchases = Total purchases of eligible items - Returns of eligible items over the previous twelve (12) months.

Access to BASIC, PLUS or VIP status is subject to the following conditions and gives you access to the following benefits:

BASIC STATUS

The total of your Net Purchases of Eligible Items is less than €400 over a period of twelve (12) months from the date of obtaining BASIC Status.

BASIC Status members enjoy the following benefits:

• Free Standard Shipping on purchases made at www.volcom.eu with no minimum threshold.
• Free Returns within 30 days on orders made at www.volcom.eu with no minimum threshold.
• Regalo di compleanno di 200 punti se hai completato con successo l'attività qualificante di inserire il mese e la data di nascita con trenta (30) giorni di anticipo rispetto alla data di nascita. Il tuo regalo di compleanno sarà ritardato se 1) inserisci la tua data di nascita uno (1) o più giorni dopo la tua data di nascita, nel qual caso riceverai i tuoi 200 Punti sul tuo conto l'anno successivo, il giorno del tuo compleanno, o 2) inserisci la tua data di nascita meno di 30 giorni prima del tuo giorno di nascita, nel qual caso i tuoi 200 Punti saranno aggiunti al tuo conto fino a 30 giorni dopo il tuo compleanno.
• €10 Off on your second purchase of €85 or more as a Stone Family member when you place a first order of €85 or more. Promo code is valid 3 months.
• €15 Off on your third purchase of €85 or more as a Stone Family member when you place a second order of €85 or more. Promo code is valid 3 months.

PLUS STATUS

The total amount of your Net Purchases of Eligible Items is between €400 and €900 over a period of twelve (12) months from the date on which you obtained PLUS Status.

In addition to the benefits of BASIC Status, PLUS Status members also enjoy the following advantages:

• Accesso ai vantaggi di Double Point
• Accesso anticipato ai prodotti esclusivi per i soci e ai nuovi arrivi

VIP STATUS

The total amount of your Net Purchases of Eligible Items exceeds €900 over a period of twelve (12) months from the date on which you obtained VIP Status.

• In addition to the benefits of BASIC and PLUS status, VIP members also enjoy the following advantages:
• Accesso ai vantaggi di Triple Point
• Accesso a sconti esclusivi e promozioni offerte di volta in volta da Volcom
• Inviti a eventi esclusivi
• Free Express Shipping on purchases made at www.volcom.eu with no minimum threshold

Moving up to a higher Status entitles you to the benefits applicable to that Status as well as all the benefits associated with the previous Status(es).

Your Status is valid for twelve (12) months from the date on which you obtained this Status, unless you make additional purchases of Eligible Items which enable you to move up to the next Status. To maintain your Status, your total Net Purchases of Eligible Items during the twelve (12) months from the date you obtained your Status must be equal to the required minimum total Net Purchases of Eligible Items for that Status.

5. Communications

As part of the Programme, Volcom may, at its discretion, send you printed/electronic Points statements, Programme updates, and other related materials.

Volcom reserves the right to cease providing you with updates to the Programme and related documents.

6. Information and complaints

You can check your account activity online at www.volcom.eu.

To obtain information on an individual account or for any other questions or information relating to the Programme, contact Volcom Customer Service.

If you have any complaints about the Programme, Volcom invites you to contact the relevant department at the following e-mail address: [email protected].

7. Cancellation and account closure

You may cancel your membership at any time by notifying Volcom Customer Services by post, e-mail or telephone using the following contact details:

Address: 1, allée Belharra
64600 ANGLET, FRANCE

Email: [email protected]

Tel: