Volcom Warranty Policy applies when the product is used under normal conditions for the purpose of which the product is designed.
Excluded from coverage under this warranty are the following:
Damage caused by normal wear and tear.
Damage caused by misuse, and/or negligence.
Damage caused by improper care.
Damage caused by natural breakdown of colours and materials over time.
Damage caused by consequential or incidental damages.
Damage caused by alteration of product.
Any warranty claim must be addressed to Volcom dealer from which the product was purchased. Outlets are separate from Volcom Warranty Policies.
DID YOU PURCHASE FROM VOLCOM OFFICIAL WEBSITES?
Volcom warranty policiy depends on the point of purchase of your faulty item. The following policy applies to all purchases made exclusively from:
www.volcom.eu
www.volcom.es
www.volcom.fr
www.volcom.co.uk
www.volcom.at
www.volcom.de
Volcom websites do not offer after sales service online for branded shops or a multi brand store purchases.
Apparel and Accessories Warranty Policy:
Volcom apparel and accessories are warranted against defects in material or workmanship for 90 days from the original date of purchase.
Footwear Warranty Policy:
Volcom warrants all footwear products to be free of defects in material and workmanship for a period of 30 days from the original date of purchase. This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed.
Bag Warranty:
All Volcom bags and luggage are warranted against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accidents, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.
Snow Outerwear Warranty:
Volcom Snow Outerwear is warranted against manufacturer defects within the workmanship and material of the product for a period of (2) year’s from the original purchase date.
Replacement parts for Warranty
Warranty does not carry replacement parts such as hoods, patches, cinch flies, tie belts, stretch cinch belts, shoelaces, boot liners, buttons, zippers or faux fur trim.
Request a warranty claim at eu.service@volcom.com. Please add the following information:
‒ 1-2 pictures of the damaged/defective items
‒ Order number of the online purchase.
‒ Style name and reference number of the damaged/defective items
Volcom reserves the right to refuse the claiming if conditions are not met.
Once your claim is received and evaluated by our warranty technicians, you will be contacted with one of the below options:
a) Warrantable Refund. If the defect is proven by our Quality Service as faulty, you will receive a credit of the amount of the item. One of our representatives will provide you instructions to proceed to a return. Once the item is sent back to Volcom HQ, the refund will be via the method of payment used to place the order (Credit Card or Paypal).
b) Warrantable Repair. For some cases, a repair could be proposed. If a repair or fix on the product is possible, one of our representatives will provide you instructions to ship your items. The repair process can take up to 4-6 weeks and the repairs will be paid for by Volcom. Once the item is repaired and sent back to Volcom HQ, the Warranty/Customer Service team will get in touch with the customer with reshipment information.
DID YOU PURCHASE FROM AN OFFICIAL VOLCOM RETAIL STORE?
Volcom warranty policy depend on the point of purchase of your faulty item. Any request of warranty claim has to be evaluated by the Volcom Store where the purchase took place.
Request a warranty claim at the Volcom Store Contact by email.
Please provide the following information:
‒ 1-2 pictures of the damaged/defective items
‒ Style name, reference number, colour and size of the damaged/defective items
‒ Copy of receipt or bank statement reflecting authorized Dealer
‒ Customer Name:
‒ Address:
‒ Email:
‒ Phone number:
Volcom reserves the right to refuse the claiming if conditions are not met. If the warranty request is accepted, damaged/defective must be returned for evaluation to the point of purchase. The Volcom Store could cover the return costs and provide a prepaid transport label. Volcom will not be accountable for any lost or unfound shipments.
Once your claim is received and evaluated by our warranty technicians, you will be contacted with one of the below options:
Warrantable Repair. If a repair or fix on the product is possible, one of our representatives will provide you instructions on how to label your package and what address to ship your item(s) too.
a. The repair process can take up to 4-6 weeks and the repairs will be paid for by Volcom.
b. Once the item is repaired and sent back to Volcom HQ, the Warranty/Customer Service team will get in touch with the customer with reshipment information.
Warrantable Replacement. If product is requested to be sent in for a physical evaluation, Volcom does not take responsibility for the shipment to us and it is recommended you use an insurable traceable carrier to assure a successful delivery.
In the event your product is being replaced, a list of available options will be sent to you for replacement.
c. All replacements will be based off availability from our previous/current season’s inventory.
d. If the replacement item is no longer available, the Volcom Store will be in contact with you on the available options of equal or lesser value from the original MSRP.
Non-Warrantable Service. In the case that an item is not covered within our warranty policy or is un-repairable, it may be returned back to customer without repairs made.
DID YOU PURCHASE FROM A VOLCOM MULTI-BRAND STORE?
Volcom warranty policies depend on the point of purchase of your faulty item. Any request of warranty claim has to be evaluated by the shop or the multi brand store where the purchase took place.
Request a warranty claim directly to the shop. Please provide the following information:
‒ 1-2 pictures of the damaged/defective items
‒ Style name, reference number, colour and size of the damaged/defective items
‒ Customer Name:
‒ Address:
‒ Email:
‒ Phone number:
‒ Name of the shop where the item was purchased:
All warranty claims must be accompanied by a proof of purchase from an authorized Volcom Dealer (Copy of receipt or bank statement must clearly identify the dealer).
See all the information concerning complaints and manufacturer's warranties directly with the shop. The shop reserves the right to refuse the return any warranty claim if it does not met their terms and conditions.
WARRANTY EXCEPTIONS
Volcom online Services could provide warranty assistance for the following exceptions:
‒ If the purchase was placed out of the EU located and if the customer currently reside in EU.
‒ If you are unable to contact the Volcom dealer
‒ If the store does not exist anymore
Please contact: eu.service@volcom.com
WARRANTY POLICY
All our products are covered by the legal guarantee system, as long as the use thereof is normal and that the instructions for maintenance are followed.
Article L211-4 of the French Consumer Code
The seller is bound to deliver an object conforming to the contract and responding to any lack of conformity existing on delivery. It responds also to any lack of conformity in the packaging, instructions for assembly or installation when it is responsible therefor in accordance with the contract or has been carried out under its responsibility.
Article L211-5 of the French Consumer Code
To conform to the contract, the article must:
1° Be suitable for the use normally expected of a similar article and, in the event:
- Correspond to the description given by the seller and have the qualities that it has presented to the purchaser in the form of a sample or a model;
- Present the qualities that a purchaser may legitimately expect having regard to the public statements made by the seller, the producer or his representative, particularly in its advertising or labelling;
2° Or present the characteristics determined by mutual agreement of the parties or be suitable for any special use sought by the purchaser, brought to the seller's attention and that the latter accepted.
Article L211-12 of the French Consumer Code. The action resulting from the lack of conformity is limited to two years as from delivery of the article.
Article 1641 of the French Civil Code. The seller is bound by the guarantee for latent defects in the article sold which make it unsuitable for its intended use, that the purchaser would not have bought, or would only have paid a lesser price, if he had been aware of them.
Article 1648 sub-paragraph 1 of the French Civil Code
The purchase must take the action due to latent defects within a two year period as from the discovery of the defect.
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