Regardless of where the articles are delivered, www.volcom.eu undertakes to reimburse the customers for articles he wishes to return, under the terms and conditions set forth below for orders above 75€.
During the 30 days following receipt, under certain conditions www.volcom.eu will reimburse an article which the customer does not find entirely satisfactory and in the currency used for payment.
Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order.
Please contact the customer service: eu.service@volcom or over the phone here https://volcom-eu.myshopify.com/pages/support