V.Co Nyle Fäustlinge - BLACK

27,50€

Style Number J6852409_BLK

BLACK

Description

V-Science 2-Layer Shell mit wasserdichtem Einsatz und 80g Isolierung, die deine Hände trocken und warm hält. Fertig in dieser Saison die kühnsten Drucke mit einem Silikon gedruckt Handfläche für zusätzlichen Grip.

Merkmale :
● Fäustlinge für Männer
● V-Science wasserdichte Einsätze
● V-Science 2-Layer
● Bedruckte Silikonhandfläche
● 80g Thinsulate™ Isolierung
● Gefüttert mit gebürstetem Trikot
● Neopren-Bündchen
● Wildleder Nasenwischer Aufsatz
● Handschuh Band
● Tri-Silikon-Patch auf der Oberseite der Hand

Referenz : J6852409 V.CO NYLE MITT

Composition

Model Info

Shipping

Free standard shipping over 100€

Group 1 :

- Belgium
- Portugal (excluding islands)
- Italy (excluding islands)
- Luxembourg
- The Netherlands

3,90€ Standard Pick up point

6,90€ Standard home delivery (8,90€ Portugal)

14,90€ Express home delivery

Group 2 :

- Denmark
- Finland
- Ireland
- Sweden

15,90€ Standard home delivery

20,90€ Express home delivery

More details +

Vollständige Produktinformation ansehen

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Not As Advertised and Disappointing Customer Service

I've always liked Volcom, but will unfortunately not be buying Volcom products again.
I purchased Medium Black Mens V. Co Nyle Mitts and the quality and fit seemed great.
Unfortunately, the mitts could only be purchased online, and I was sent a different version to the ones that were advertised. Despite being the same model, I imagine the gloves were a new or older version, and they looked quite a bit different.
I sent a ticket the day I received the mitts asking about the mistake and if I could exchange the pair I got for the ones I ordered.
After five business days, I didn't hear back from Volcom, so I sent a second ticket.
After another three business days, I called the number found on the website and they told me to contact customer service.
With only an email available, I sent two emails over ten business days to customer service, again, receiving no response.
Finally, mid winter and still no mitts in hand, I decided to issue a return and get myself other mitts.
Directly after issuing the return, I was contacted by customer service with a generic message. I replied asking again if I could exchange the gloves I received for those I ordered.
Unsurprisingly at this point, I didn't hear back from them.
Two weeks later, now late February, I was sent a refund that didn't cover the shipping and taxes I initially paid for my order, putting me 20$ behind for the experience and, again, having no mitts to speak of.
I can afford the 20$, that's not really my main issue. It's more about how the lack of communication and accountability left me saddened, perhaps in part because I've always enjoyed Volcom products, and how now I wouldn't be buying from them ever again.
I do sincerely hope your experience goes better than mine.