Volcom’s guarantee policy applies when a product is used under normal conditions for the purposes it is designed for.
This guarantee does not cover:
– Deterioration caused by normal wear and tear;
– Deterioration caused by inappropriate use and/or negligence;
– Deterioration caused by inadequate upkeep;
– Deterioration caused by natural degradation of colours and materials over time;
– Deterioration caused by incidental or consequential damage;
– Deterioration caused by alterations to a product.
All products for sale on the website are subject to the legal guarantee of conformity (Articles L. 217-1 et seq. of the French Consumer Code) and to the hidden defect guarantee (Article 1641 et seq. of the French Civil Code), meaning you can return any defective or nonconforming products for 2 years since the date of purchase.
To claim under the guarantee, contact the Volcom reseller from whom the product was bought: the physical point of sale or the third-party seller website.
The Volcom guarantee policy below only applies to purchases made on our official Volcom sites.
In order to submit your request, please follow the steps below:
- Please submit your claim under the guarantee to eu.service@volcom.com. Attach the following information:
- 1 or 2 photographs of the damaged/defective item;
- The order number for the online purchase;
- The model number and;
- The reference number of the damaged/defective item.
(Volcom reserves the right to reject any incomplete claims.)
- When our specialist technicians have received and considered your claim, we will contact you to offer a refund under the guarantee.
If our Quality team conclude there is a defect, you will receive a refund for the total item cost. One of our representatives will tell you how to return the item. Once the item is received by Volcom, the refund will be issued to the payment method used when you ordered.
For more information on our guarantee policy, please consult our General Terms and Conditions of Sale.
