Is the postage free on returned items?

The return costs are at Volcom's expense for orders above £100/75€. 

The client, after having followed the return process online, will receive an email with the UPS prepaid label and the information to make the return if the order is above £100/75€.

The return costs are at the customer's expense for orders below £100/75€.

The customer chooses his own transport to send back his articles(s). Returns without any prepaid label will be refused and sent back to the sender.

The return reference must be clearly indicated inside the parcel. If not, the return shall not be proceeded.