If you placed your order using your account: 
- Check that your email address is correct when connecting to My account. 
- Check that your confirmation email hasn’t gone to your spam or junk mail folders. 
- You can also check that your order has been placed correctly in Account/My Orders.

If you placed your order as a guest: 
- Check that your confirmation email hasn’t gone to your spam or junk mail folders.

If you have any questions, please get in touch with our customer service.